Returns policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

Returns

All returns must be postmarked within 14 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return process

To return an item, please email customer service at Admin@sweethomealpaca.com to receive a Return Merchandise Authorisation (RMA) number. After receiving an RMA number, place item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Sweet Home Alpaca, Cuffern, Roch, Haverfordwest SA626HB

Please Note: You will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 14 days from the receipt of your item to process your refund or exchange. Refunds may take one or two billing cycles to appear on your bank statement, depending on your banking company. We will notify you by email when your return has been processed.

Exceptions

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Questions

If you have any questions concerning our return policy, please contact us at: 

07367219738

Admin@sweethomealpaca.com